Refund policy

30 days to decide
You have 30 days from the day your order arrives to request a return. We build things to be used, so a few sessions are fine — we just need the product back complete, undamaged, and in its original packaging, in a condition we could reasonably sell again.

How to start a return
Email sportaclus@sportaclusfit.com with your order number and a short note on what went wrong. We reply within one business day with the return address and step-by-step instructions. Please do not ship anything back before you hear from us — parcels sent without an approved return cannot be processed.

Return shipping
If you are returning because you changed your mind, the return shipping is yours to cover. If the product arrived damaged, faulty, or is not what you ordered, it is on us — see below.

Damaged, faulty, or wrong item
Please check your order when it arrives. If something is broken, defective, or simply not what you ordered, email us within 7 days with a photo or a short video. We will send a replacement or refund you in full, and in most cases you will not need to ship anything back. No restocking fee, no return shipping cost, no argument.

Cancellations
You can cancel any order for a full refund before it ships — usually a 1–2 day window. Email us as soon as you know.

Refunds
Once your return arrives and we have checked it, we email you either way. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer usually needs another 3–10 days to show it on your statement.

Free gifts and bundles
If your order included a free item as part of a promotion, please send it back together with the returned product.

What we cannot take back
Products returned incomplete or without their original packaging. Gift cards. Anything requested more than 30 days after delivery.

Still not sure?
Email us before you buy. We would rather talk you out of the wrong product than process a return.