Shipping policy

Where we ship
We ship to the United States and Canada. More countries are coming — we would rather serve a few places properly than everywhere badly.

What it costs
Free standard shipping on every order. No minimum, no surprise line at checkout.

Processing
We prepare and dispatch orders within 1–3 business days. Orders placed on a weekend or a public holiday go out the next business day.

Delivery
Most orders arrive in 5–8 business days after dispatch, tracked the whole way. Items that ship from an overseas warehouse take 7–15 business days, and the product page tells you which one you are buying.

We will be straight with you: we are not a next-day brand. If you need something tomorrow, we are not the right choice — and we would rather say that here than at checkout.

We will be straight with you: we are not a next-day brand. Our equipment ships from partner warehouses, and that is a large part of how the pricing works. If you need something tomorrow, we are not the right choice — and we would rather say that here than at checkout.

Tracking
You get an order confirmation immediately, and a tracking number by email once your parcel ships. Tracking often takes 2–3 days to start updating after dispatch. That is normal and does not mean the parcel is stuck.

Duties and taxes
Any import duties and taxes are covered by us. The price you see at checkout is the price you pay.

Orders with several items
Products may ship from different warehouses and arrive in separate parcels on different days. You will receive tracking for each one.

Delays
Customs, weather and carrier backlogs can add a few days. If your tracking shows no movement for 20 business days, email us and we will either resend the order or refund it in full. You do not need to give us a reason.

Changing your address
Please check your shipping address before you order. We can change it while the order is still processing — email us within 12 hours. Once it has shipped, we cannot redirect it.

Cancelling an order
You can cancel for a full refund any time before your order ships — usually a 1–2 day window. Email us as soon as you know.

Lost or stolen parcels
If tracking shows delivered and the parcel is not with you, check with neighbours and your building first, then email us within 7 days. We will open a claim with the carrier and make it right.

Questions
Email sportaclus@sportaclusfit.com. We answer within one business day.